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Branch Manager, Philadelphia, PA

Branch Manager, Philadelphia, PA-1900062
Description
The Manager, Branch Manager is responsible for the administration of sales, service, operational efficiency, risk applications, internal control and HR management activities to meet bank objectives for the branch. Incumbents develop a culture within the branch in which quality and continuous improvement on all performance accountabilities are understood and utilized by all team members. Ensures the team is focused on the acquisition of new business and personal relationships and the retention and expansion of existing relationships.
Responsibilities
Delivers exceptional customer service and coaches/ motivates team to deepen existing customer relationships and acquire new customers
Directs the development, implementation and use of productive sales strategies and techniques, generating additional bank business through any mean or channel provided by the Company
Focuses on increasing Bank products and services, sales and number of clients, by executing customized strategies related to people and client management
Coaches and motivates branch team members/,Implements strategies to reduce overhead, and is responsible for managing branch P & L,Manages performance of all branch staff
Responsible for the hiring, retention, motivation, and success of branch colleagues across all job families within the branch
Participates in branch functions and community activities to promote organization's image and growth ensuring that the Company maintains a strong local presence
Qualifications
Bachelor's Degree in Business Management or equivalent field, or equivalent work experience
3-5 years experience
Ability to make independent decisions and utilize sound judgment,Ability to manage, supervise, instruct and coach
Ability to meet deadlines
Advanced knowledge of all Retail and Small business products and services and fluency in business acumen and in SME credit
Consultative, team oriented sales personality with outstanding personal customer skills
Demonstrates supervisory abilities to provide constructive and positive feedback and manage performance
Demonstrates the ability to generate sales excitement and acts as a coach and mentor to the staff
Establishes and maintains effective working relationships
Excellent verbal and written communication skills
Highly motivated and competitive with proven leadership quality and very goal driven
Meets compliance and audit requirements
Proficient in Microsoft Word and Excel with ability to operate a variety of office equipment
Sound risk decision making skills and strong operational proficiency
Understands all appropriate polices and procedures and process that impact work activities
Minimal physical effort such as sitting, standing, and walking
Addresses customers' requests, ensures concerns are recorded accurately and action is initiated appropriately
Makes extra effort to satisfy customers needs and meet commitments
Assesses problem situations and initiates effective interventions that result in customer satisfaction
Takes time to develop and maintain relationships with customers
Builds and maintains one's network of contacts and resources and knows who to involve in problem resolution
Creates a good working environment in the team; works towards shared goals contributing ideas and accepting change
Provides assistance and coaches less experienced team members
Establishes rapport with all parties in an attempt to diffuse tension
Confronts the issue, not the person
Executes risk management process and procedures without management direction, and demonstrates awareness of expected results
Knows the relationship and impact of actions and results
Has an understanding of regulations impacting area supported
Follows through to meet commitments to others
Takes responsibility for achieving strong results, despite balancing multiple complex demands
Probes in-depth to understand the customer's business needs
Explores and understands the customer's alternatives and decision criteria
Stays current with industry and regulatory trends and emerging risk issues
Has good understanding of current market and competitive landscape that the organization operates within,Understands rationale for change and adjusts schedules and tasks to make things work
Anticipates and plans for changes in work schedules and assignments Understands the relevant products and services and the markets in which they are sold and their risk return to the organization
Can identify and speak to major operational issues across the organization
At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply.
Job:Sales Management
Primary Location:Pennsylvania-Havertown-130 North Eagle Road - 00542 - Havertown - Branch
Organization:Consumer & Business Banking (1001)
Schedule:Full-time
Job Posting:Jan 7, 2019, 8:13:37 PM
AN EQUAL OPPORTUNITY EMPLOYER M/F/Vet/Disabled/SO


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